Browse help topics
Help

Buy a plan and activate the app

Your purchase is linked to an email address. Use the same address in the desktop app to access your plan.

Choose and buy a plan

  1. Compare Classic, Plus and Pro on Compare plans. Classic is a one-time desktop license for the current major version; Plus and Pro are subscriptions. Classic owners can choose a discounted AI & Cloud add-on.
  2. On the purchase page, check the plan, billing interval and purchase email. If you are signed in, the account email is used. If you are buying without signing in, enter the email carefully and confirm it.
  3. Review the final amount and any renewal terms in Stripe Checkout before paying. Prices, first-month offer eligibility and included features are shown on the pricing and checkout pages.

Use your plan in WireMagic

  1. After payment is confirmed, open Account & Access in WireMagic and choose Sign in with email. Enter the purchase email, request a login code, and enter the code from your inbox. Stay online while the app refreshes your plan.
  2. The normal purchase flow does not require a license key. You can check your plan on Open your account.

Paid, but the plan is missing?

  1. Check that the app account matches the purchase email and that checkout completed. If payment is still being confirmed, let the confirmation finish before trying again.
  2. Refresh your account status while online. If the plan is still missing, contact [email protected] with your purchase email, receipt or order reference, and the message shown. Do not send card details or sign-in codes.

Manage or cancel a subscription

Open Open your account to manage billing. Ordinary cancellation stops the next renewal and normally keeps the plan active until the end of the paid period. Refunds, disputes or revoked access may take effect earlier; see Refund & Cancellation Policy.

Signing out or removing a device does not cancel billing. Classic does not renew; canceling an AI & Cloud add-on does not remove an active Classic license.

Manage devices

If the app says your device limit is reached, open Open your account, release a device you no longer use, then retry in WireMagic. Releasing a device does not delete its local project files.

Still need help? Write to [email protected] with your app version and what you were trying to do. Do not send passwords or payment details.